Privacy policy
Most visitors give us no personal information at all. This page explains what happens when someone does.
Who is responsible for your information
The business details of whoever runs this site will be published on this page before it launches. Until then no personal information is collected through this site.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Quote requests: the state or territory and postcode of the property, what you need help with, your name, email address and phone number, and the consents you tick.
- Website plan enquiries: from firms asking about our managed website plan, the firm's name, a contact name and email, optionally a phone number, the state and area it serves, and the consent ticked. If a firm takes the plan, we also hold its licence or practising certificate details and billing records.
- Emails you send us: whatever you choose to include.
- Technical data: when you load a page, our hosting provider processes your IP address and browser details to deliver the page and protect the site from abuse. We do not use this to identify you.
The stamp duty calculator runs in your browser. The prices and answers you enter are not sent to us. Quote requests and website plan enquiries are not open yet, so neither is being collected at the moment.
Why we collect it
- To pass your quote request to licensed conveyancers or solicitors who cover your state, with your consent, so they can contact you and quote.
- To contact you about that request, and to answer questions you send us.
- To check a practitioner's licence or practising certificate on the public register before any request is passed to them, or before a firm's listing is shown.
- To reply to a firm's enquiry about the website plan, arrange a call, and supply and bill the plan if the firm signs up.
- To keep records of the consent you gave and of who received your request.
We rely on your consent to share a request with firms, and you can withdraw it at any time by emailing us. Enquiries from firms about the website plan are used only for that enquiry and are never passed to anyone else. Enquiries that visitors send through a firm's own website on the plan belong to that firm; we handle them only on its behalf, as the website plan terms explain. We do not use your details for marketing, and we do not sell them.
Who receives it
- Conveyancing firms and law practices that are licensed or hold practising certificates in your state, and that you agreed could receive your request. These firms may pay us a fee for the introduction.
- Our form service, which receives what you submit and delivers it to us.
- Our hosting provider, Cloudflare, which serves the site through its Cloudflare Pages service.
- Anyone we are required to disclose information to by law.
Information sent outside Australia
Cloudflare operates a global network and may process technical data, such as IP addresses, in the United States and other countries. The form service that will receive submissions, and the country where it processes them, will be named here before any form is opened. Firms that receive a request are in Australia.
How long we keep it
We keep a quote request, a website plan enquiry that does not lead to a sign-up, and the related emails for 12 months after we receive them, then delete them. If a practitioner signs an agreement with us, we keep that agreement and the records needed to meet our legal and tax obligations for as long as those obligations require.
Access, correction and deletion
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing us. We will confirm who you are before we act, and we aim to reply within 30 days. Firms that already received your request hold their own copy; contact them directly as well.
Complaints
If you think we have mishandled your information, contact us first so we can look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Cookies, analytics and advertising
This site sets no cookies and runs no analytics or advertising scripts today. If that changes, for example if we add advertising, this policy will be updated first to say which services are used, what they collect and how to opt out.
This policy was last updated on .